Advice and answers from the Jumplead Team

With chat enabled a chat box will shown on your website, when a visitor starts a conversation it is added to the Messages section within Jumplead for online operators to respond to. If there are no operators available the visitor will be asked to add their contact details to receive a reply when an operator becomes available.

Managing conversations

Chat conversations are managed from the Conversations tab in the Messages section.

New conversations appear in the ‘Unassigned’ category and can be assigned to (and managed by) individual operators.

When a conversation is started via your website the chat widget expands to a larger conversation panel.

If there are no operators present, the visitors will be prompted to give their name and email for a reply.

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